Refund Policy
Return & Refund Policy
Updated at 19 August 2026
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to MB Skaitmenos grupė, a company registered in Lithuania and trading as CalliSign, which is responsible for your order under this Return & Refund Policy.
Customer refers to the company, organization, or person that signs up to use the CalliSign Service to manage the relationships with your consumers or service users.
Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit CalliSign and use the services.
Service: The Contractor, by order of the Customer, provides the services presented on the website for creating a calligraphic signature and providing the Customer with access to personalized tutorial for the final version of the signature (training stencil and video tutorial) (hereinafter referred to as services), and the Customer undertakes to accept and pay for these services.
Website: Callisign's site, which can be accessed via this URL: callisign.com
You: a person or entity that is registered with CalliSign to use the Services.
Return & Refund Policy
By placing an order or making a purchase at CalliSign, you agree to the terms set forth below, along with CalliSign's Privacy Policy.
We offer a 30-day money-back guarantee. If you are not happy with your signature for any reason, ask us within 30 days of your purchase and we will refund you in full.
That applies at every stage: before we start, after you have seen your first variations, and after the final files have been delivered. Since the work is handcrafted for you we would rather try again first, and unlimited revisions are included - but the choice is always yours, and asking for the money back does not require a reason.
If you wish to request a refund, kindly follow these guidelines:
Send an email to hello@callisign.com with the subject line “Refund Inquiry” and provide detailed reasons for your refund request.
Our team will review your case within 5 business days.
If your request is approved, we will initiate the refund process. Please note that the arrival of funds depends on your bank’s transaction speed, which can take up to 10 banking days.
The 30 days run from the date of purchase. After that window we can no longer refund the order, whether or not the brief was completed.
A gift is counted from the day the certificate is delivered to the recipient, not from the day you bought it. You choose that date and it may be months away, so counting from purchase could leave a gift with no guarantee left before anyone had seen it. The guarantee belongs to you as the buyer, and a gift code is valid for 12 months from purchase whether or not you use it.
This policy ensures fairness while recognizing the handmade and custom nature of our service. If you have any questions, feel free to contact our support team.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our service.
Via Email: hello@callisign.com
Questions? Email hello@callisign.com.